WHAT PAYMENT OPTIONS ARE AVAILABLE?
Princess Polly accepts all major credit and debits cards, as well as PayPal. AUS and NZ based customers also have the option to checkout with AfterPay, a third party company that will set you up with a fortnightly payment plan to pay off your items and receive them straight away.
WHEN WILL I RECEIVE MY EXCHANGE ORDER?
If you’ve opted for an exchange they will let you know your new order deets via email once processed!
HAVE YOU RECEIVED MY RETURN?
They will let you know via email once they have processed your return, but if you have taken note of your return parcel’s tracking ID then this will let you know as soon as your parcel has reached them!
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
They aim to process all returns within 1-2 business days of them being received and will email you as soon as this has been processed!
CAN I RETURN SALE ITEMS?
Yes of course! There is no difference in their returns policy for the return of eligible sale items.