WHERE IS MY ORDER?
Most standard orders are processed and shipped within 3 business days. Access your order status and history by signing in to YOUR ACCOUNT. You can also reach us Mon –Fri (9 am-5 pm AEST) at toll-free 1800 613 828. Can I return or exchange an item. If you wish to return or exchange an item purchased through maccosmetics.com.au, please click HERE for step-by-step directions.
HOW DO I CHANGE OR CANCEL MY ORDER?
Unfortunately, they cannot change an order once you have completed the checkout. This includes addresses, contact details, offer codes, shipping methods, or contents of the order. Should you need to cancel your purchase, please contact us within one hour of placing your order via their toll-free number, 1800 613 828 and they will do their best to accommodate your request.
I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?
If your online order is not as expected, EMAIL them and select ‘Online Order’ and include your Order Number for assistance.
MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
If you received damaged merchandise, please retain the box, packaging, and all contents, EMAIL them and select ‘Online Order’ and include your Order Number for assistance.