What are the The Face Shop payment methods?
The Face Shop accepts all of the major Credit/Debit Cards.
Where does The Face Shop ship?
The Face Shop ships within the countries which are available during the checkout process.
How do I track my parcel?
You can track your parcel via their 3rd party delivery service provider’s Delivery Tracking page once you have received the email/SMS notification with the tracking information.
Can I return my items?
Please note that goods sold are non-refundable. The Face Shop will only exchange items if they are incorrect, defective or damaged.
Am I able to return an online purchase in-store?
Unfortunately, The Face Shop currently does not allow online purchases to be returned in-store.