How much is the delivery charge?
Delivery to all mainland UK addresses is completely free of charge! For customers further afield they normally apply a £100 surcharge, plus VAT, to the total value at the checkout. These areas include Scottish Highlands, Scottish Offshore Islands, Northern Ireland, Isle of Man, Republic of Ireland, Jersey and the Channel Islands. Some areas of Scotland may incur an additional surcharge. Delivery costs will also incur if you select their Saturday delivery option. Saturday deliveries are available to be selected during the checkout process, but you’ll need to order before 10 am on Friday to ensure your order can be fulfilled.
Do I have the option to put down a deposit?
If you placed an order and the item is currently out of stock or there is a lead time for delivery, you can pay a deposit of 10% to secure your order. They would, of course, need the balance to be paid before they dispatch the furniture for delivery (as stated above).
Can I exchange my order for something different once delivered?
If your purchase isn’t quite what you’re after then don’t hesitate to get yourself a different set, but charges will apply to pick up and drop off your new furniture. To exchange your order simply email their team with your order number and the product that you’d like to receive.
How do I pay for my Item?
They have a range of payment options available for their customers. They accept credit and debit card payments over the website and over the phone, all except American Express. They accept payments through PayPal and also cash payments on collection from their warehouse directly. Finance options are also available.
Is there an option to pay in monthly installments?
Yes, they have recently added a pay by finance option for orders over £599.00. This involves 10 equal monthly payments with 0% interest, your payment schedule on finance does not commence until 30 days after your furniture has been delivered.
Do you offer international shipping?
Their items have been shipped all around the world, and they love overseas customers enjoying their rattan furniture. However, you will need to contact them directly, to see if they can deliver to you, and to get a great price.
Can I cancel or change an order?
If you would like to add/change or cancel an order, you can do this at any point until your order has been dispatched ready for delivery. If your order has already been dispatched or delivered, then you will need to follow their returns procedure.
How do I pay for my Item?
They have a range of payment options available for their customers. They accept credit and debit card payments over the website and over the phone, apart from American Express. They accept payments through PayPal and also cash payments on collection from their warehouse directly. Finance options are also available.