What is the payment method?
England Rugby accepts all the major of Credit/Debit cards and PayPal.
How can I track my item?
Once your order ships from their facility you will receive a confirmation email. Depending on the method and destination of your order will determine if your shipping confirmation contains tracking.
You can at any time log in to your account on their site and review your current order status as well as the tracking information if your order is eligible for tracking.
What is the sale tax policy?
For any customer purchasing adult clothing and souvenirs inside the European Union, VAT is included at the standard UK rate of 20%. Children’s clothing is exempt from VAT in the UK is therefore charged at 0% thus no tax is added in the price quoted by The England Rugby Store at England Rugby.
For any customers purchasing outside the European Union, all purchasers are exempt from UK VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.
What if the products are damaged or faulty?
If your order arrives and the Products are damaged, faulty or not as described, you may cancel the order and they will reimburse you the cost of the Products, the delivery charge for your order and reasonable costs of you returning the Products. They will reimburse you with these costs through the payment method you used to place the order within 14 days of our receipt of the returned Products.
What is the return policy?
Their Return Process is simple. You can return your merchandise up to 30 days from the time you receive your package. Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.