What is the payment method?
EditSmart accepts all major Debit & Credit card.
Is the project file included?
Yes, they will send back the project file along with the mp4. They hope this will make things easier for you in case you would like to make any tweaks yourself. This also enables you to provide quick corrections for your client in case they ask for changes months down the road and they no longer have your files.
What is the turnaround policy?
Average turnaround time fluctuates throughout the year. Their goal is to have a 5-business day maximum turnaround time. They do not guarantee 5 business day turnaround time at any time due to many factors which may include reworks/revisions, order size, level of difficulty, corrupt file(s), additional information needed, price change request, or editor availability. If you are under a tight deadline please email them at support@editsmart.com or give them a call at 888-700-3686 and they’ll attempt to expedite your order.
I must be a Professional Photographer/Videographer?
Yes. EditSmart is a business-to-business video editing service, offering wholesale accounts to Professional Photographers/Videographers, as well as a select few in the design and marketing industries. They choose only to work with Professional Photographers/Videographers for many reasons – the knowledge of what is and what isn’t possible in Premiere Pro and other video editing software, the quantity and quality of videos sent to them, and the professional partnership that they can share with qualified individuals such as yourself.
How many images and video clips should I include for a balanced Hybrid show?
There is no magic number but a good starting guide would be as follows. For each minute of video 13-15 still, images seem to be at a comfortable pace. For a 4-minute video, one full minute of video and about 40 still photographs will make a good ratio. This is merely a suggestion and it may be adjusted to suit your specific taste.
Will you determine which photos and videos are best to use if I send everything to you?
Yes, they can cull through your files and determine which files to use. Their decisions are made based on your example links and instructions. It will their course save them time if they only have the video files from which to make the video, but it is not required.
