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If the phone had liquid damage, DO NOT blow-dry the phone with a hot air hairdryer and avoid phone firmware damage caused by overheating.

When dropping your phone into any form of liquid, the emergency measures can effectively reduce the probability of damage, but there is still a certain risk of water damage caused by the failure of multiple-precision electronic components inside the phone. Bring your phone to the realme authorized service centre for professional repairs as soon as possible. If liquid damages occurred, the service for the liquid damage isn't covered by the realme one-year warranty.

After examining your realme product, the technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the realme warranty and there's no charge for the same. This does not include accidental damage, which is chargeable.

If your realme device was damaged, your repair fee will vary, depending on the repair. realme Authorized Service Providers may set their own fees，you can also contact realme online support to get assistant.

They will make the best effort to process the return as soon as possible, however, in some circumstances, the return process may take up to 30 business days from the date of your return claim. Please email the realme Customer Service team service.au@realme.com for any updates.