In case of a damaged, missing product, raise a return/ replacement request within 48hrs from the date of delivery. Give them 48 working hours to review your request. After reviewing your return request, as per the issue, they will send their courier partner to pick up the products delivered to you. In case of reverse pick up if the service is not available at your location, you will need to self-ship the product via any reliable courier partner. After your product is received, they will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.