What is the payment method?
Whittard of Chelsea accepts Visa, MasterCard, Amex, Maestro, and PayPal.
They accept payment in GBP, EUR, and USD. You can also redeem a Whittard E-voucher by applying the unique E-Voucher code on the payment section at checkout.
Please note that they cannot accept payment by PayPal when placing orders by telephone.
Can I amend or cancel my order?
Unfortunately, once an order has been placed they are unable to amend or cancel the order.
You may return any unwanted items to their Freepost returns address, or to one of their stores for an exchange or refund.
They offer a free returns address from a UK post office:
Whittard of Chelsea
C/O Cygnia Ltd
DC139 Style Way
Can I exchange an item?
Yes, you can exchange an item at one of their UK stores or by returning to them by post. Please have your receipt of purchase to do this.
Can I return my order?
If you wish to return a product to them for any reason, you may do so within 30 days of the despatch date to one of their UK stores or to their Freepost returns address. (Freepost is only available from within the UK). The item must be in a saleable condition and in its original undamaged packaging. They’ll refund or replace the item should you so wish.
Can I get a VAT receipt for my order?
Yes, you can. Please contact their Customer Service team with details of your order, and they will arrange for this to be sent to you via email.