What payment methods do you accept?
White Lotus Home accepts VISA, Mastercard, Discover Card, American Express and PayPal.
Where do you deliver to?
White Lotus Home delivers to limited countries. Please see the countries at the checkout page.
How do we schedule a delivery time?
Upon completion of your order, Their Delivery Department will reach out to you via email with a tentative delivery date and two-hour time window. Typically, appointment windows are scheduled with at least 3 day’s notice. All of their deliveries are grouped by geographic area, which allows them to accomplish the greatest number of deliveries in the least amount of time with the smallest ecological footprint. As a courtesy, they will call 30 minutes prior to arrival.
Can I exchange my product?
Unused bedding can be exchanged in its original condition within 30 days of purchase. For items of lesser value than the original purchase, a credit will be issued for the difference, or a refund can be given minus a 30% Restocking Fee of the original item. The credit will be valid for one year from the date of issue. For items of equal or greater value than the original purchase, the Restocking Fee will be waived. All returned items must pass a manufacturing inspection before an exchange can be processed, as they cannot accept returns of used bedding. White Lotus Home has the option to refuse any return or exchange.
Can I return my White Lotus Home product?
Unused bedding can be exchanged in its original condition within 30 days of purchase. A credit will be issued for the full purchase price, or a refund can be issued minus a 30% Restocking Fee of the original item. The credit will be valid for one year from the date of issue. All returned items must pass a manufacturing inspection before a refund or credit can be issued, as they cannot accept returns of used bedding. White Lotus Home has the option to refuse any return or exchange.