What is the payment method?
You can pay for your order via PayPal or they accept payments from most major credit/debit cards (Visa, Mastercard, Maestro, American Express, etc).
Is the Items I ordered in stock?
Any products where they don’t have stock shouldn’t show on the website and also the amount of stock available will show on the product page. However, there may be occasions where an item that is out of stock slips through. If this happens you will be notified and provided a full refund for that item.
How long will it take for my order to be dispatched?
As they offer such a huge range of products, they simply can’t store it all in one warehouse. Therefore they often have to order items in specifically from their other warehouses and they’ll display the number of working days it will take them to receive it, pack it and send it to you, just below the “Add to Cart” button.
Can I return my order?
Goods can be returned within 30 days from the date of receiving the order. They request the goods must be in the same condition they were delivered or in a saleable condition. So the item should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
What if my refund is incorrect?
They’re so sorry if they’ve made a mistake. If this is the case, please contact them and they’ll try and sort it out as soon as possible
The following may affect the amount you have been refunded:
The delivery charge, which is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty. Any discounts that were applied at the time of sale, which may not now be applicable.