What is Simply Organic Bamboo payment method?
Simply Organic Bamboo accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Do you ship Worldwide?
Yes, Simply Organic Bamboo ship Worldwide.
What is Simply Organic Bamboo return policy?
If you’re not satisfied with your Simply Organic Bamboo purchase, you may return it for a replacement or refund within 30 days of purchase. They only accept returns on items that have not been opened, washed or used. These items must be in their original packaging with tags still attached and in a resaleable condition. Customers will cover the cost of shipping back to Simply Organic Bamboo. Shipping costs are non-refundable. They advise all return shipments to use a trackable shipping service and shipping insurance.
Will I be able to get a refund?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Please note shipping costs are non-refundable.
What if my refund is late or missing?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact their via their “Contact Us” page.
Can I exchange my items?
They are happy to offer exchanges on items that have not been opened, washed or used. These items must be in their original packaging with tags still attached and in a resaleable condition. Customers will cover the cost of shipping back to them and they will cover the cost of shipping product back to the customer for any exchanges. Depending on where you live, the time it may take for your exchanged product to reach you may vary.