What forms of payment do you accept?
Perfume Emporium currently accepts VISA, MasterCard, Discover, and American Express credit cards.
Are your fragrances genuine?
Yes, they only sell original designer fragrances. You will not find any imitation or knockoff fragrances at PerfumeEmporium.com.
What is your return policy?
They’ll gladly accept returns for any PerfumeEmporium.com products upon receiving your items within 365 days of the receipt date (Returns made after 60 days will be eligible for store credit only).
Do you accept International Orders?
Yes, they currently ship worldwide. Occasionally they will remove a country if they have numerous problems with fraudulent orders or too many customs issues, but this is rare.
How long will it take to receive my order?
Orders are dispatched within 1-3 working days. Orders within the country are usually delivered within 4-10 working days from the ship date. Orders shipped outside the country will take 7-20 working days depending on location. Although this is not normal, please be advised certain international countries can take up to 12 weeks for delivery. If you are unsure if your country may take this long please send them an email and they can advise you.
What do I do if I have not received my order?
If you have not received your order and it has been 10 working days (Domestic) or 25 working days (International) since you received your “Shipped” order email, please initially check with your post office to ensure that they do not have the parcel, and then if they do not have it please contact them via [email protected]
and they will either resend the order or issue you a full refund.