What is the payment method?
OneOdio accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
Where do you deliver?
OneOdio delivers worldwide.
Which shipping method do you use?
OneOdio ship UPS, USPS, DHL.
What is the cancellation policy?
All of their products can be cancelled until they are shipped. If your order is unpaid from them, you can easily cancel your order by yourself. If your order has been paid, you can contact their customer service to cancel your order. Once your order has been shipped, it can no longer be cancelled. OneOdio cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted if no problems with the quality.
What is the return policy?
OneOdio encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in original package.
How can I return the defective item to OneOdio?
Please contact them before returning a defective item to receive the return shipping address and other instructions. OneOdio will not be responsible for returned item(s) without notifying us in advance.