Missguided has extended their return policy from 14 days to 28 days from your delivery date and is subject to change this at their own discretion.
Items must be returned in the original packaging, with the tags still attached. Missguided is unable to accept returns for any pierced jewellery, cosmetics or perfume where the cellophane packaging has been removed, or any underwear or swimwear where the hygiene seal has been removed. All of Missguided’s face coverings are non-returnable.
Missguided will issue your refund for returned items ASAP. Missguided will send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.
Please note that in addition to the Items and delivery charges Missguided applies to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. Missguided is not responsible for payment of such duties and taxes. In the event that you fail to pay such duties and taxes or you fail to collect your order, and the order is then returned to Missguided, they will require you to pay any costs that they have incurred as a consequence.
You must provide Missguided with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. Missguided cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying them with incomplete or inaccurate information.
Missguided will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside of Missguided’s control, for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.
Missguided is unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.