What is the payment method?
Levis accepts India-issued debit and credit cards (Visa, MasterCard, American Express, RuPay), net banking and Cash on Delivery (COD).
What is the order processing time?
Most orders begin processing as soon as your online purchase is completed. Your order will be shipped once the items are located in stock. As soon as your order is shipped, you will be notified by email. Orders are typically dispatched within 24 hours on business days.
Please note that business days are Monday to Saturday, excluding public holidays. Refer to Shipping Service & Costs for a guide on delivery times.
What is the order cancellations policy?
Orders can be partially or completely cancelled within 60 minutes of placing the order by calling their customer care during working hours, i.e. 10 am - 6 pm from Monday to Saturday. If your order is successfully cancelled, their customer care team will be able to confirm this to you and you will receive an email with the changes made. For prepaid orders, a refund will be initiated for the product removed.
What is the exchange policy?
They are unable to offer an exchange for products bought on Levis at this time. If you’re not satisfied with your order, please return and place a fresh order.
What is the return policy?
Returning an item is easy. If you’re not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 30 days of the shipping confirmation date and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached. Levis reserves the right to deny refund if the item does not meet its Return Policy guidelines. Final sales, promotional items or opened packaged items may not be exchanged, returned or refunded.
They guarantee their merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 30 days with normal wear (excluding stains), they will always accept the item for assessment and provide a refund if validated as faulty.
How do I receive refunds?
Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
There are no charges for returns, however, if your original order was for less than Rs. 1,000, shipping charges will not be refunded except in case of an incorrect order shipped or the entire order was damaged during shipment.
For orders paid for with Cash on Delivery (COD), refunds will be issued through bank transfers only. Their Customer Care will reach out to you for your bank details, namely the bank account holder name, bank name, branch and IFSC code. They will never request any other bank or card details. If you receive an email claiming to be from Levi’s® asking you to do so, do not respond and contact their Customer Care team immediately.
Please note that they are unable to issue refunds through cash or cheque.