What is Goddiva payment method?
Goddiva accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where does Goddiva ship?
Goddiva ships Worldwide.
What do I do if I need to return an item?
At Goddiva, they appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, they will offer you an exchange or your money back. All returns must be sent back to them within 14 days of delivery. Items must be unworn, unwashed with all labels attached.
How are refunds calculated?
If you are refunding an item because of an error on their part I.E. Because it is damaged or there is a defect then they will issue a full refund providing the item is sent back to them within 14 days of delivery. All returns are thoroughly checked by their quality control team. When returning an item, they will refund you the cost of the item. They will not refund the cost of delivery (if paid) – delivery charges will only be refunded if the goods are delivered faulty or incorrect.
What do I do if my refund does not reach my account or I am refunded the incorrect amount?
Please be aware that it can take up to 14 working days for the refunded amount to reach your bank account once they have sent you a successful confirmation of the return. This time frame is dictated by your bank or card issuer and is outside of their control. (N.B your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (I. e. The card had been declined, the card was lost or stolen or has expired) then please send them an email with your order details and they will send a cheque to your billing address.
I have sent an item back for refund/exchange/faulty, and it has been sent back to me, why is this?
Please note, all items returned back to them, whether, for a refund, exchange or if the item is faulty will have to go through to their quality checking department. If they feel the item is not in a resaleable condition, or the fault is not one from the manufacturer then they will be sending the item(s) back to you at their own cost.