Which methods of payments can I use?
Footpatrol accepts Visa Electron, Mastercard, Maestro, American Express, Paypal, and Klarna.
Is it safe to order online?
Yes. When you input your name, address, or credit/debit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted. If you are unsure as to when the SSL security is being applied, check that there is a Padlock icon or Key icon in the grey bar at the base of the page you are reading.
How long will it take to deliver?
Click and collect and UK Standard Saver Delivery to the UK is usually within 5 working days of your order being placed. Delivery to International destinations is estimated to take up to 10 working days from your parcel being sent. You can check if we deliver to your destination in the shipping country select menu on the ‘Review Basket’ page.
What happens if I miss my delivery?
Their carrier delivers between 9 am and 10 pm, which may vary depending on the service selected, and a signature is required. There are a number of options available if you think you won’t be in to sign for your order. They’ll pass your e-mail address and mobile number (if provided) to Hermes or DPD and they’ll provide you with information about your delivery by e-mail or text message the evening before. Please note deliveries outside of the UK can take anything up to 10 days. Follow your order using the tracking link in your despatch email to check if any delivery attempt has been made.
Can I change or add items to my order?
Unfortunately not. Once an order has been placed they cannot amend anything. If you realize an error has been made immediately after ordering, they would suggest tweeting them (@FootpatrolHelp) or asking via LiveChat if the order can be canceled and refunded. You can then place the order again.