What are the Fashionesta payment methods?
Fashionesta accepts VISA, American Express, Maestro, Mastercard, and PayPal.
When will my order be shipped?
Usually, a paid order will be shipped the same day when the order is placed by 4 pm CET. The parcels are always shipped insured, including a tracking number in order to be able to observe where the package is located at any time during the delivery process.
How should I send back my order?
Please send your return(s) to our company with a carrier of your choice at your expense. We accept exchanges, however, shipping costs will be applied.
How do I know if my order was completed successfully?
When you completed the ordering process an order confirmation will be displayed. This will also be sent to you by email and will include your order ID and order details.
What should I do if I cannot remember my password?
Please click on the following link and enter your email address to request a new password. An email will be sent. Please follow the instructions.
How can I redeem my voucher?
You can redeem your voucher by entering it in the CODE section in the shopping cart view. The total amount will be updated when you confirm the voucher.
How can I receive my order as quickly as possible?
For this, please select "Express delivery" from Monday to Thursday by 4 pm CET. The arrival of your order will be arranged for the next business day. Please notice that this service is not available for every country and there are no deliveries on weekends or on public holidays.