What are the payment methods for Explore?
Explore accept payments through all major Credit/Debit Cards.
Can I amend my booking?
If it’s 10 days or more until your trip, you can transfer to another holiday. Or, if you’re not sure where or when you want to travel, you can request a credit voucher. Amend your booking up to 10 days before departure.
What is Explore‘s cancellation policy?
Cancellations are accepted within 59 days of travel.
What is Explore refund policy?
When choosing to take a credit note or to transfer to another departure it is important to be aware that there are two kinds of costs that they may have incurred on your behalf. Those that form part of your deposit, which they refer to as ‘non-refundable deposits’ and costs that they incur closer to your departure date, are known as ‘non-recoverable costs’. When you first make your booking, they may need to commit to certain services straight away to secure your trip. These might include paying for flights that need to be booked and paid for up-front, permits for activities such as gorilla permits in Uganda or Inca Trail passes or even costs to confirm specific accommodation at peak times. All of these costs will be outlined to you when you book and will form part of your non-refundable deposit.
What is Explore‘s travel and cancellation insurance policy?
You must have travel insurance when you travel with them. You and your belongings are at all times solely at your own risk. You are wholly responsible for arranging your own insurance. You must ensure that you have personal travel insurance with protection for the full duration of the trip in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate and appropriate cover including medical emergency helicopter rescue. If you make your own arrangements you should ensure that there are no exclusion clauses limiting or excluding protection for the type of activities included in your trip. You must ensure that all travel insurance purchased meets your particular requirements and you should arrange supplementary insurance if need be.