What if I need to change my booking?
If you wish to make any changes to your booking, particularly if you need to alter any flights booked through them extra airline costs depending on the changes to be made and if the ticket has been issued or not. All requests for changes should be referred to as Customer Operations.
What if I need to cancel or transfer my booking?
If you need to cancel your booking, please let them know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit and insurance premium are non-refundable but they can usually hold your balance for you to use on a future trip. Please note that there is a rebooking fee of £40 to do this, contact Exodus for further details. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions.
If you wish to transfer your booking to a different holiday or traveler, you should contact them before the final balance is due for your existing holiday, and there is a £40 fee to do so. Any changes are also subject to any additional fees charged by local suppliers or airlines. Transfers, after the final balance is due, are classed as a cancellation and re-booking. For cancellations or transfers, please contact Customer Operations.
Will I get my booking confirmation and invoice?
Once you have paid the deposit for your holiday, their sales team will immediately email you your booking confirmation and invoice. If you would prefer these by post, please let them know and it will go out first class within 24 hours (if you have booked through an agent, they will provide you with the necessary paperwork and you should check with them directly).
Once you have received your confirmation, please check the information carefully to make sure that they have booked the arrangements you requested. If there are any inaccuracies, please contact them so that they can make the necessary corrections.
How can I pay my balance?
The balance of your payment is due 70 days (133 days for Polar trips) before departure. Your invoice shows the date your final balance is due and, if you have booked directly with Exodus and they have an email address for you, a reminder will be sent out 1 to 2 weeks before this date. To pay, you can use any of the following methods, quoting your booking reference in all cases:
You can now pay off the balance of your trip online here. To do this you will need your reservation number, the surname of the lead passenger of the booking and date of birth.
Call the Accounts team on 020 8772 3743; they accept all major Credit Cards and UK Debit Cards. Please note that they do not accept payment by Amex. There will be no fee applied to payments made on any other card types.
Pay them by Bank Transfer – payments in £ Sterling should be made to Exodus Travels Ltd. Sort Code 20-65-63, Account No. 53813509. For payment in other currencies, please contact them directly.
Send a cheque, made payable to ‘Exodus Travels Limited’, to The Accounts Department, Exodus Travels, Grange Mills, Weir Road, London, SW12 0NE.
For queries, assistance or to pay by card, you can contact the accounts team as follows: telephone 020 8772 3743, email accounts@exodus.co.uk or fax 020 8675 5276.
A receipt of payment will be emailed out to the lead booker within one working day of payment being received. If you have not received a receipt and would like one, please contact the accounts team on the above number. If payment is not made on time you may lose your place on the trip, although they will always do our best to contact you before they cancel your booking.
