What is the payment method?
ESPA accepts all major Debit/Credit Card and PayPal.
Where does ESPA ships?
ESPA ships within selected countries provided during the checkout process.
When will I receive my order?
Delivery within the UK takes 2-3 working days and delivery for international orders takes up to 3-10 working days.
How do I place an order?
It’s easy to place an order with them. Log in to your account to begin browsing their range. Once you have found the product you want, you will need to click ‘Buy Now ‘. You can either carry on shopping or click ‘View Cart’ if you’ve got everything you need; this will give you the option to checkout. If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise, you will need to enter the details manually. Before you place the final order just check everything is correct. ESPA will then send you an email as soon as the order is on its way.
Can I make changes to my cart?
Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far. Use the + button to stock up on your favorite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.
How do I cancel my order?
ESPA is sorry to hear you would like to cancel your order. If there is anything they might be able to do before you cancel, then please contact their Customer Service team through your account to see if they can help. If not, then select the order that you wish to cancel. ESPA will send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order has already been processed and is ready to be sent. If this is the case, then please visit their Returns Policy to help you get the order back to us instead.
What is ESPA returns policy?
Please refer to their returns policy page for more information. If you still need help or have any further questions then their Customer Service team is on hand to help. You can contact them through your account.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and we will send you an email to let you know it’s on its way. If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact their Customer Service team through your account.
