What should I do if I haven’t received my package?
If you have not received your package within 2-3 working days, please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact their customer service team.
How do I track my order?
You can check the status of your web order by logging into your online account then select ‘Recent Orders and Order History’. Any recent orders you have made online will be displayed. All web and telephone orders receive a dispatch confirmation via email which will include your tracking details for your order.
When will I get my refund?
Provided the goods are in their original condition and packaging and unused, they will issue a refund within 7 days of the item being received by us. This refund will be issued to the original method of payment.
Which payment methods do you accept?
They accept most major credit/debit cards, including Mastercard, Maestro & Visa. You can also checkout via PayPal. They also offer finance through V12 Retail F