Updated 1st December 2024
274 Ratings. Average 5 out of 5 stars
Use the code and get 15% off your order at Candles Direct.
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Get Up to 50% off RRP.
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Shop and get 25% off Selected Candles at Candles Direct.
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What is the payment method?
Candles Direct accepts VISA, Mastercard, Maestro, and PayPal.
What is the delivery method and time?
All items shown on their website are in stock. They despatch all orders within 24hrs of being placed, therefore they aim to deliver all orders in the UK within 2-5 working days, By Royal Mail First class or by their courier. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 10 working days, please contact them via the contact page. Orders can be delivered by the Express Delivery (if ordered by 12 noon) at an extra charge. Express deliveries will be despatched the same working day and normally arrive within 24 - 48 working hours. If ordered on a Friday the package may arrive on Monday, this is the next working day. A signature may be requested on delivery for both standard and express deliveries.
Can I get a refund?
If you are not entirely delighted with your products, you may return them to them within 10 working days of receipt of your order. They will be more than happy to offer you an exchange as long as the item(s) are returned in perfect condition and in the original package unused. Their Delivery Charges cannot be refunded.
How do I return a damaged item?
If you are not entirely delighted with your products, you may return them to them within 10 working days of receipt of your order. They will be more than happy to offer you an exchange as long as the item(s) are returned in perfect condition and in the original package unused. Their Delivery Charges cannot be refunded. If you wish to return any items to them, please be aware that you (the customer) are responsible for any postage costs connected to this if this was not an error on their behalf. If the returned items do not make it back to them they will require proof of postage before a refund can be issued. Please do not return any item to them before contacting them via email to inform them of any return.
Are shipping costs refundable?
No, shipping costs are non-refundable.
Email:
nfo@candlesdirect.com
Address
Candles Direct 1a Millar Street BT6 8JZ United Kingdom
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Candles Direct is the UK's fastest-growing candle retailer offering a huge range of candles and accessories online including Yankee Candle, Woodwick Candle, and Wax Lyrical. They have been in business for over 30 years and are now one of the largest retailers of Candles in the UK. They also have accessories like candle trays, votive holders and wax burners, etc.
Candles Direct Homepage
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https://candlesdirect.com/
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