What is the payment method?
Boohoo accepts the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. They also accept PayPal, Apple Pay (iOS only), Klarna (not available on the app), Clearpay, Giftcards and prepaid debit cards.
Why was my order cancelled?
If you’ve placed an order and received a cancellation email from them, they’re very sorry. This will usually be because the stock wasn’t in the warehouse when they came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something they can speed up.
Where is my order?
Your order could be in a couple of places, their warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is to have you had your dispatch email? If yes, then it’s on its way. You can track your order at the top of this page using your order number from that email. If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave them. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.
Can I cancel or edit my order?
As soon as you place your order, they on it – they know you need it fast. Unfortunately, this means they will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
I received a faulty item what do I do?
Boohoo really sorry to hear that you’ve received an item that’s not in perfect condition. So that they can get this fixed for you please head over to their Contact Them section.
To help them get this fixed for you ASAP when you first contact them please include the following information;
-Product name and code
-Picture of the fault
-Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact them via the ‘Contact Them’ form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
I don’t have the original packaging, can I return?
No packaging, no problem! Just pop your items in something non-see-through, sealable & waterproof.
What is the refund policy?
A typical refund will take up to 21 days, that’s 14 days you returning and us processing and up to 7 days for it to make its way through the banking system. The refund will go back to the payment method you used when placing your order.