Where do you deliver?
AWE Cosmeceuticals delivers worldwide.
How can I make a payment?
AWE Cosmeceuticals accepts Visa and MasterCard transaction facility or alternatively via PayPal.
Can I change my order after placement?
Amendments to orders may be made by contacting AWE Cosmeceuticals by telephone on 1300 759 828 or via email to firstname.lastname@example.org. If your order has already been dispatched they regret that they will not be able to exchange the product.
What is the returns policy?
If you wish to make a claim for a refund for either product damaged in transport or incorrect goods received, please note, this must be done within 7 days of receiving your goods by telephone on 1300 759 828 or via email to email@example.com. After your request in writing for an exchange or refund, they shall either re-supply the item/s or refund the relevant invoice. Importantly it is your responsibility to review the goods received prior to their opening. Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition. Please note, AWE Cosmeceuticals™ will not provide a refund if you simply change your mind on an item, so please choose carefully.
What is the shipping fee for international delivery?
AWE Cosmeceuticals is pleased to ship products worldwide, at a flat rate of $AU20 for all international deliveries. Orders over $AU150 will receive FREE delivery. This will be applied at the checkout.
Please note AWE Cosmeceuticals cannot be held responsible for duties and taxes charged by the country they have shipped to. They will also not re-send articles which have been returned to them due to the customer not collecting the item. As the receiver, it is your responsibility to arrange collection of the item should you not be home to accept the delivery. International orders typically take 7 to 14 days for delivery.